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Terms & Conditions

Privacy Policy

Sorai takes the issue of data protection and privacy of our users seriously. This Privacy Policy ('Policy') embodies our commitment to its protection through adherence to fair electronic information practices. Visitors are advised to read and agree to the Privacy Policy before providing us with any information about yourself or your family. This Policy puts you, the individual, in control of how your personal information is processed. It is your responsibility to ensure that the information we held about you is accurate and up to date.

Sorai collect information from you when you register on our Site, place an order, Join the Family (for news circulation, et cetera) and completing our questionnaire either at this Site, by email, post or in person at our stall. Sorai also collect email and mobile phone numbers via i-Zettle.

By submitting your information you consent to the use of that information as set out in this Policy. Sorai will not electronically process your personal information in any way that is incompatible with this Policy.

This Privacy Policy protects your privacy by:
• The types of personal information we collect about you through our Web sites;
• How it collects that information;
• The general purposes for which it collects such information;
• The types of organizations to which it discloses the information;
• The choices and means by which individuals may limit its use and disclosure.

The information we collected are used for:

  • Improving our website, literature, information, media for communication and products
  • To personalise your shopping and viewing experience of our Site and products
  • To improve customer service
  • To process your order and transaction
  • To create 'An account' for yourself
  • To inform you of recent news, discounts, products and any other information relevant to our business and


  • To include links to Facebook, twitter, you tube, other social media platform and mobile message service
  • Direct contact with you for any promotion, discount, invites, taster opportunity and product news.

Sorai do not sell, pass or trade your information to any third party. Where your information may be required for example for purpose of marketing; we may share your information with relevant third party but only with your consent.

Assuring you that Sorai:

• Takes reasonable precautions to protect personal information from loss, misuse, unauthorized access,
disclosure, alteration or destruction;
• Implements reasonable policies and procedures to ensure that personal information is kept only for the
purposes for which it has been gathered;
• Uses reasonable measures to ensure that we have accurately and completely recorded the personal
information you have provided; and
• Provides you reasonable access to your personal information as well as procedures for correcting or
modifying that information where appropriate.

Ensuring accountability

Only Sorai employees that have a legitimate business purpose for accessing and handling personal information obtained by us are given authorisation to do so. The unauthorised access or use of such information by Sorai employee is prohibited and constitutes grounds for disciplinary action.

You may visit our Site anonymously.

You can unsubscribe to our links (Facebook, Twitter, LinkedIn and You tube) and from Joining the Family at any time. Just send us an email to aroma@sorai.co.uk with heading of unsubscribe.

Sorai will not store your private payment information.

Sorai will terminate your subscription without notice if our Privacy Policy is breached.

If you want to find out more about our Privacy Policy or how we store and use your personal information, please send us an email to aroma@sorai.co.uk.

Notification of Changes

Sorai will post any changes to this Privacy Policy 40 days before their effective date so you will always know what information we collect, how we use it, and under what circumstances, if any, we disclose it. You are responsible for periodically checking our web site for changes to this Privacy Policy. Continued use of the service will signify that you agree to any such changes. You may opt-out of any posted change to our collection, use or disclosure of your personal information by sending an e-mail to aroma@sorai.co.uk .

If you have any questions regarding this Privacy Policy, please contact aroma@sorai.co.uk


In these terms and conditions:

1. 'This website' means our presence on the Internet;
2. 'our', 'we' and 'us' means Sorai and, where applicable, its officers, employees and authorised agents; and
3. 'you' and 'your' refer to any individual, company or business (whether registered by us as an investor or not) to whom we provide Services by means, including but not limited to, telephone, face-to-face contact, postal correspondence, electronic mail or via our website www.Sorai.co.uk hereon referred to as the website.

Intellectual Property:
All intellectual property rights in respect to the Site's design and content particularly the logo and all materials used in this Site belong to Sorai (sauces.mortar&pestle). Any reproduction of the Content is strictly prohibited.

Advertisements and Sponsorship:
Sorai (sauces.mortar&pestle) does not endorse the content of advertisements and sponsorship on the Site. These are the sole responsibility of the Third Parties on which the advertisements and sponsorships originate and Sorai (sauces.mortar&pestle) is not responsible for any communication nor transaction between you and the third party.

Sorai (sauces.mortar&pestle) provides hyperlink to other websites of third parties. We do not have any representation, control and responsibility over the content of the third party's website.

Sorai(sauces.mortar&pestle) has link to you tube, facebook and twitter which are administered by ourselves. We are responsible for the content that we upload or input on these links but we are not responsible nor endorse the information or content contributed by other parties to these sites.

You may proceed to use the links and websites at your own risk.

Users are advised not to reproduce nor upload the content of this website and other links that we administered. We advised that users does not use offensive, threatening, defamatory, obscene, unlawful language or visual that infringe the rights of any other person or the business.

Availability of Products:
Reference to any product or service on the site does not constitute an offer to sell or supply that product or service. Please contact us for information with regards to the availability of any particular product before purchasing.

Payment Methods:
Sorai use PayPal payment method. PayPal allows you to pay with debit and variety of credit cards. You can use this method without having a PayPal account. However, if you one then you may log in as prompt.

An email will be sent to confirm your order and payment.

Payment Options

Contact Details

Sorai, 9 Nevill Steet, Abergavenny, NP7 5AA
Email: aroma@sorai.co.uk
Tel: 07552606288