You order and Sorai delivers during the Covid-19 lockdown / restricted movements. Stay Safe, Stay Alert.
You can order and pay for your products and delivery online.
Postage and Packaging: Delivery to Mainland UK ONLY
The postage and packaging fee is charged based on the weight of your order. Your order may be sent via My Hermes/Royal Mail/APC or any other courier depending on the size and delivery location of your order. We dispatch orders Monday-Friday. Your order will be delivered within 2-4 working days from the date you ordered. Our nominated courier cannot specify an accurate date and time for delivery.
FREE P&P for all UK mainland orders of over £80.01. We do not offer free delivery to other areas such as Highlands and Islands to name but a few. We may choose other couriers for these areas. We may also change our courier at any time and the delivery charge will be communicated before your order is finalised.
Specific day or date delivery:
If you require your order to arrive on a specific working day please give us a call or email us on firstname.lastname@example.org and we will do our best to accommodate your request. We may use a different courier for this purpose and the delivery fee may be different.
We endeavour to process your order on the same day.
All items are subject to availability. If any of the items you ordered becomes unavailable, we will let you know as soon as possible via email.
Cancellation of an order can only be accepted if sent by e-mail at email@example.com. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy as detailed below.
Returns and Refund Policy
If you are not satisfied with your purchase or change your mind on your order, please return the products in its original packaging, unopened and unused within 7 working days. Please be aware that you have to cover the return postage fee yourself. We will refund the price of your products without the delivery. We will not pay for return postage unless the products arrived and deemed not suitable for consumption or damaged. Evidence of such products/incident is required. Please call us immediately if this is the case so we can replace your products or refund you for your total purchase (include postage) as in accordance to your statutory rights. Please retain proof of posting certificate when doing so.