Delivery Infomation

You can order and pay for your products and delivery online.

Postage and Packaging: Delivery to Mainland UK ONLY

The postage and packaging fee is charged based on the weight of your order. Your order may be sent via My Hermes or Royal Mail or APC depending on the size and delivery location of your order. We dispatch orders Monday-Friday. Your order will be delivered within 2-4 working days from the date you ordered. Our nominated courier cannot specify an accurate date and time for delivery.

FREE P&P for all UK mainland orders of over £80.01. For all other areas such as Highlands and Islands, free delivery only applies to order over £100.01. We may choose other couriers for these areas. We may also change our courier at any time and the delivery charge will be communicated before your order is finalised.

Specific day or date delivery:
If you require your order to arrive on a specific working day please give us a call or email us on aroma@sorai.co.uk and we will do our best to accommodate your request. We may use a different courier for this purpose and the delivery fee may be different.

We endeavour to process your order on the same day. Please be available to receive your order and if you are out a note will be left to inform you of the where about of your parcel.

Availability
All items are subject to availability. If any of the items you ordered becomes unavailable, we will let you know as soon as possible via email.

Cancellation
Cancellation of an order can only be accepted if sent by e-mail at aroma@sorai.co.uk. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy as detailed below.

Returns and Refund Policy
If you are not satisfied with your purchase or change your mind about your order please return the products in its original packaging, unopened and unused within 7 working days. Please be aware that you have to cover the return postage fee yourself. We will refund the price of your products without the delivery. We will not pay for return postage unless the products arrived and deemed not suitable for consumption or damaged. Evidence of such products may be required. Please call us immediately if this is the case so we can replace your products or refund you for your total purchase (include postage) as in accordance to your statutory rights. Please retain proof of posting certificate when doing so.

Payment Options

Contact Details

Sorai, 9 Nevill Steet, Abergavenny, NP7 5AA
Email: aroma@sorai.co.uk
Tel: 07552606288