Delivery Infomation

You can order and pay for your products and delivery online.

Postage and Packaging

If your order weighs up to 2 kg (approximate 4 bottles) it will be sent by 2nd class Royal Mail costing from £3.00 for packaging and postage. If your order is between 2-5kg it will be sent via My Hermes or Royal Mail and anything from 6-29 kg via APC courier; depending on your location. Spend £80.00 and above and get a HALF price delivery to a SINGLE / ONE delivery address only (condition apply on location).

We dispatch orders Monday-Friday. Your order will be delivered within 2-4 working days from the date you ordered. Our nominated courier cannot specify an accurate date and time for delivery.

Channel Islands deliveries will be sent by Royal Mail and will take 2-4 days. For non-mainland UK destinations, deliveries up to 1kg will be sent by Royal Mail and over 1kg will be sent by courier. Delivery will take 2-4 days.

UK Mainland Delivery

Order Weight: 0g - 1kg
Courier: Royal Mail
Cost: £3.30

Order Weight: 1.01kg - 2kg
Courier: Royal Mail
Cost: £4.00

Order Weight: 2.01kg - 5kg
Courier: APC Courier
Cost: £6.50

Order Weight: 5.01kg - 8kg
Courier: APC Courier
Cost: £7.50

Order Weight: 8.01kg - 20kg
Courier: APC Courier
Cost: FREE

FREE P&P for all UK mainland orders of over £80.01. For all other areas such as Highlands and Islands, free delivery only applies to order over £100.01. We may choose other couriers for these areas. We may also change our courier at any time and the delivery charge will be communicated before your order is finalised.

Specific day or date delivery:
If you require your order to arrive on a specific working day please give us a call or email us on aroma@sorai.co.uk and we will do our best to accommodate your request. We may use a different courier for this purpose and the delivery fee may be different.

We endeavour to process your order on the same day. Please be available to receive your order and if you are out a note will be left to inform you of the where about of your parcel.

Availability
All items are subject to availability. If any of the items you ordered becomes unavailable, we will let you know as soon as possible via email.

Cancellation
Cancellation of an order can only be accepted if sent by e-mail at aroma@sorai.co.uk. Cancellation must be received before the goods are despatched. If the goods have been despatched you should follow the returns policy as detailed below.

Returns and Refund Policy
If you are not satisfied with your purchase or change your mind about your order please return the products in its original packaging, unopened and unused within 7 working days. Please be aware that you have to cover the return postage fee yourself. We will refund the price of your products without the delivery. We will not pay for return postage unless the products arrived and deemed not suitable for consumption or damaged. Evidence of such products may be required. Please call us immediately if this is the case so we can replace your products or refund you for your total purchase (include postage) as in accordance to your statutory rights. Please retain proof of posting certificate when doing so.

Payment Options

Contact Details

Sorai, 9 Nevill Steet, Abergavenny, NP7 5AA
Email: aroma@sorai.co.uk
Tel: 07552606288